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安防产品隐私政策

安防产品隐私政策

引言

本公司(以下简称“我们”或“本公司”)深知个人信息对您的重要性,致力于保护您的个人信息安全。本隐私政策(以下简称“本政策”)旨在说明我们如何收集、使用、存储、共享和保护您的个人信息,以及您如何管理这些信息。

请您在使用我们的产品与服务前,仔细阅读并充分理解本政策。如您不同意本政策中的任何条款,请立即停止使用。

一、我们如何收集和使用您的个人信息

我们仅会出于本政策所述的以下目的,收集和使用您的个人信息。当我们要将您的个人信息用于其他用途时,会事先征求您的明确同意。

使用场景收集信息目的
账号注册与登录手机号码、验证码、密码完成注册,保障账号安全
设备管理与配置相机/存储权限(扫码、上传配置文件)、设备名称、型号添加绑定设备,导入导出配置
人员管理与门禁相机/存储权限(人脸录入)、姓名、部门、工号录入人脸信息用于门禁通行授权
客户服务与技术支持姓名、电话、地址、项目名称、沟通记录处理咨询、报修、投诉
安全保障与运维设备型号、操作系统、唯一标识符、IP地址、WiFi信息保障运行安全,优化服务

特别说明:

  • 人脸信息属于敏感个人信息,我们仅加密存储,并仅在门禁授权有效期内保留,完成比对后及时处理。

  • 我们不会将您的敏感个人信息与任何无关第三方共享。

  • 您可以通过手机系统设置随时开启或关闭相机、存储、位置等权限。

二、我们如何使用Cookie和同类技术

为提升使用体验,我们的网站可能使用Cookie技术收集您的偏好和浏览行为。您可通过浏览器设置拒绝Cookie,但可能影响部分功能。

三、我们如何存储和保护您的个人信息

  • 存储地点:中华人民共和国境内收集和产生的个人信息,存储在中国境内,不会擅自向境外传输。

  • 存储期限:仅在为实现服务目的所必需的最短时间内保留,超出期限后删除或匿名化处理。

  • 安全措施:我们采用加密技术、访问控制、日志审计等业界通用安全措施保护您的信息。

四、我们如何共享、转让、公开披露您的个人信息

我们不会与任何无关第三方共享您的个人信息。仅在以下情况例外:

  • 事先获得您的明确同意;

  • 为实现特定功能,委托第三方服务商(如云存储)处理数据,并与其签署严格的数据保护协议;

  • 法律法规要求或应政府、司法机关的合法要求。

五、您的权利

您有权:

  • 访问和更正您的个人信息(通过APP/网站“个人中心”操作);

  • 删除您的个人信息(在符合条件时向我们提出请求);

  • 撤回您的权限授权(在手机系统设置中关闭权限);

  • 注销您的账号(通过APP/网站或联系客服);

  • 投诉(15个工作日内回复)。

六、未成年人隐私保护

我们的产品与服务主要面向成年人。如发现未经监护人同意收集了未成年人信息,我们将尽快删除。

七、本政策的修订

我们可能会根据法律法规或业务变化修订本政策,修订版本将在官网公布。对于重大变更,我们将通过弹窗、邮件等方式通知您。

八、联系我们

如有疑问或需行使个人信息权利,请联系我们:

  • 邮箱:[privacy@shengwell.cn]

  • 电话:[021-62597805]

  • 地址:[上海市普陀区金沙江路2145弄B幢302]

我们将在15个工作日内回复您的请求。



Security Products Privacy Policy

Introduction

We deeply understand the importance of your personal information and are committed to protecting its security. This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect your personal information, and how you can manage it.

Please read and fully understand this Policy before using our products and services. If you do not agree with any provision, please stop using our services immediately.

1. Information We Collect and Use

We collect and use your personal information only for the purposes described in this Policy. When we intend to use it for other purposes, we will obtain your explicit consent in advance.

ScenarioInformation CollectedPurpose
Account Registration & LoginMobile number, verification code, passwordComplete registration, ensure account security
Device ManagementCamera/Storage permission (scanning, uploads), device name, modelAdd/bind devices, import/export configurations
Personnel & Access ControlCamera/Storage permission (facial entry), name, department, employee IDRegister facial data for access control authorization
Customer SupportName, phone, address, project name, communication recordsHandle inquiries, repairs, and complaints
Security & MaintenanceDevice model, OS, unique identifiers, IP address, WiFi infoEnsure operational security, optimize services

Important Notes:

  • Facial information is sensitive personal data. We store it encrypted and retain it only during access authorization periods.

  • We do not share your sensitive personal data with unrelated third parties.

  • You can enable or disable permissions (camera, storage, location) anytime via your device settings.

2. Cookies and Similar Technologies

Our website may use cookies to improve user experience. You can disable cookies in your browser settings, though this may affect some functionality.

3. How We Store and Protect Your Information

  • Storage Location: Information collected within China is stored within China and not transferred overseas without proper legal basis.

  • Retention Period: Retained only as long as necessary for service purposes, then deleted or anonymized.

  • Security Measures: We use encryption, access control, logging, and other industry-standard measures to protect your data.

4. Sharing, Transfer, and Disclosure

We do not share your personal information with unrelated third parties, except in the following cases:

  • With your explicit prior consent;

  • With third-party service providers (e.g., cloud storage) under strict data protection agreements to perform specific functions;

  • As required by law or legitimate requests from government or judicial authorities.

5. Your Rights

You have the right to:

  • Access and correct your information (via APP/website "Personal Center");

  • Request deletion of your information (when conditions apply);

  • Withdraw permissions (via device system settings);

  • Cancel your account (via APP/website or contacting customer service);

  • Submit complaints (we will respond within 15 business days).

6. Minor Privacy Protection

Our services are intended for adults. If we discover we have collected minor information without guardian consent, we will delete it promptly.

7. Policy Amendments

We may amend this Policy as laws or business evolves. Amended versions will be posted on our website. For material changes, we will notify you via pop-ups or email.

8. Contact Us

For questions or to exercise your rights, please contact us at:

  • Email: [privacy@shengwell.cn]

  • Phone: [021-62597805]

  • Address: [B-302, 2145 Jinshajiang Road, Putuo, Shanghai, China]

We will respond within 15 business days.